Shipping policy

Last updated: 24 January 2024

We work with Printful, our print on demand provider. Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us at carpinadesigns@gmail.com within 14 days of the delivery or estimated delivery date as set out in our Return Policy.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

While Printful, our print on demand provider,  may provide delivery estimates, we can't provide guaranteed delivery dates. Some Products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. Average time for delivery may be shown on the Site. It is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order can be subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible.

Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products, including delivery charges and taxes, and deliver the Products to the carrier.

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case we will not make any refunds and will not resend the Product.

 If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement or refund in accordance with our Return Policy. For Products lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.  All such claims are subject to the investigation and discretion of both Carpina Designs and that of Printful, our print on demand provider. Neither we nor Printful can guarantee delivery to P.O. boxes.